1. Registration & Verification
1.1 Customers must register using a valid phone number and verify their identity via a one-time password (OTP).
1.2 Existing Aumet Marketplace (MP) customers shall be automatically verified.
1.3 Access to B2B and Marketplace features is conditional upon verification of required documentation, including but not limited to Commercial Registration (CR) and a valid pharmacy license.
1.4 Customers are solely responsible for providing accurate, complete, and up-to-date registration information.
2. Trial & Usage Limits
·2.1 The trial period is twenty-eight (28) days and allows up to 210 POS transactions.
2.2 The trial period may be extended up to a maximum of twenty-eight (28) additional days at the discretion of Aumet.
2.3 Upon expiry of the trial period, system access shall be restricted to read/export-only mode for sixty (60) days.
2.4 After sixty (60) days from trial expiry, all data shall be permanently deleted and cannot be recovered.
3. Subscription & Payments
3.1.1 Aumet Pulse offers the following subscription plans: Starter, Growth, and Scale.
3.1 The default subscription plan is the Growth plan, billed annually, using a credit card as the payment method.
3.2 Customers may select alternative plans or billing cycles, subject to limitations imposed by the selected payment method.
3.3 Aumet Pulse supports seamless Visa and Mastercard payments through its integration with MEPS.
3.4 Accepted payment methods include:
- Credit card (default)
- Bank transfer (annual subscriptions only)
3.5 If a bank or international transfer is selected, a draft invoice will be issued, and system access will remain suspended until payment is confirmed.
3.6 Customers are advised to initiate transfers in advance, as confirmation may require up to seventy-two (72) hours.
3.7 Wallet rules: - Wallet credits earned from actions (rewards) may only be applied to Pulse subscriptions.
- Customers may top up wallet balances, pay suppliers or other pharmacies from wallet funds, and withdraw wallet balances with a minimum amount of USD 50.
3.8 Aumet reserves the right to modify subscription plans, pricing, usage limits, or tiers at any time.
3.9 In the event of bank transfer refunds, voided transactions, or technical issues, Aumet retains the right to adjust wallet balances, apply penalties, or render wallet balances negative in cases of suspected fraud.
4. Upgrades & Auto-Upgrades
4.1 Customers may manually upgrade their subscription plans at any time.
4.2 The system will automatically upgrade a plan when usage exceeds plan limits, unless the Auto-upgrade option is disabled in settings.
4.3 No prior notification of auto-upgrades will be provided; a system message will be sent immediately after an upgrade occurs.
4.4 When usage reaches 80% of the current plan limit, a usage tracker will appear on the homepage. Usage information is always accessible in Settings.
4.5 If Auto-upgrade is disabled, the customer may continue accessing the system but will be restricted from additional transactions until they upgrade or until usage resets in the following month.
5. Renewals & Expiry
5.1 Accounts without a saved credit card (bank/international transfer):
- Renewal notifications are sent 30, 14, 7, and 3 days prior to expiration to allow time for payment.
- On the expiration date, system access is suspended until payment is received.
- Bank/international transfers may require up to seventy-two (72) hours to confirm; customers are responsible for early payment.
5.2 Accounts with a saved credit card: - No advance notifications are sent.
- On the expiration date, the system will attempt to charge the saved card.
- If payment fails, a thirty (30) day grace period applies.
- Failure to renew or pay within the grace period will result in account status being marked as Customer Churner, and all data will be permanently deleted.
6. B2B & Marketplace Features
6.1 Eligibility to list or purchase in B2B or Marketplace features requires prior verification of the customer’s documentation (CR, license).
6.2 Aumet subsidizes USD 15 of the first B2B order to encourage adoption.
6.3 Completing certain actions may grant wallet credits of USD 10, which are usable only for subscription payments.
6.4 Marketplace purchases must be confirmed via the App to receive wallet credits.
6.5 Aumet acts solely as a platform facilitator and does not assume responsibility for disputes between pharmacies in B2B transactions.
6.6 Pharmacies are solely responsible for compliance with applicable laws and regulations when listing products, including controlled substances.
6.7 Aumet reserves the right to charge commissions, modify commission rates, or suspend any distributor or pharmacy at its discretion for violations.
7. Data Management
7.1 Customers are responsible for the accuracy of all inventory data uploaded to the platform.
7.2 Upon trial or subscription expiry, data remains accessible in read/export-only mode for sixty (60) days.
7.3 After sixty (60) days, all data will be permanently deleted and cannot be recovered.
8. Return and Refund Policy
8.1 All refunds, if approved, shall be processed using the original payment method used by the customer, unless the Company determines otherwise at its sole discretion. Any wallet balance or promotional credits available in the customer’s account shall be applied first before initiating any refund or additional charge.
8.2 In case of failed payment transactions, including credit or debit card payments, the Company reserves the right to automatically reattempt the transaction without prior notice. If multiple payment attempts fail, the Company may, at its discretion, temporarily suspend, downgrade, or restrict access to the subscribed services until the outstanding payment is successfully completed.
8.3 Refunds shall only be issued after the returned product or service has been inspected and verified by the Company and confirmed to comply with the applicable return conditions. The Company reserves the right to reject any return or refund request if the product shows signs of misuse, damage not caused by manufacturing defects, missing accessories, or non-compliance with the return requirements.
8.4 Any return, refund, or withdrawal request shall be logged and documented within the Company’s system, and the customer shall be notified through the registered email address or account notification. Such records shall constitute valid evidence of the transaction and the actions taken by the Company.
8.5 The Company shall not be liable for any delays or failures in processing refunds or withdrawals resulting from third-party payment service providers, banks, force majeure events, or circumstances beyond the Company’s reasonable control.
8.6 Wallet balances, credits, bonuses, or promotional amounts are non-transferable and non-refundable unless expressly stated otherwise. The Company reserves the right to adjust, revoke, or deduct such amounts in case of suspected misuse, violation of the Terms and Conditions, or failed payment settlements.
8.7 The Company’s maximum liability, in all cases, shall be strictly limited to the value actually paid by the customer for the returned product or service, excluding any shipping fees, taxes, or third-party charges, unless otherwise required by applicable law.
8.1 Failed credit card payments will be retried automatically.
8.2 If multiple payment attempts fail, the subscription may be downgraded or restricted until payment is successful.
8.3 Withdrawal attempts are logged, and customers are notified accordingly.
8.4 Wallet credits are applied first before charging any other payment method.
9 – Intellectual Property
9.1 All parties acknowledge and agree that all intellectual and commercial rights, including but not limited to: trademarks, domain names, copyrights, trade secrets, database rights, and rights related to software, applications, interfaces, designs, and analytical data, are exclusively owned by Aumet. None of these rights shall, under any circumstances, be transferred to the Client.
9.2 The Client is strictly prohibited from copying, reproducing, modifying, developing, exploiting, distributing, or creating derivative works from any part of the platform or its services without the prior written and explicit consent of the Company.
9.3 Any unauthorized or unlawful use shall be deemed a material breach entitling the Company to claim damages and/or immediately terminate the service without prior notice.
10 – Confidentiality
10.1 The Client undertakes to maintain strict confidentiality of all technical, commercial, and financial information and data related to the Company, its clients, or its suppliers, whether obtained directly or indirectly, and shall not disclose or share such information with any third party without the Company’s prior written consent, unless disclosure is required by law.
10.2 The confidentiality obligation shall survive the termination or cancellation of this Agreement for any reason, and remain in effect for no less than five (5) years.
11 – Force Majeure and Service Interruptions
11.1 The Company shall not be liable for any delay or failure in providing the services if such delay or failure results from circumstances or events beyond its reasonable control, including but not limited to: natural disasters, wars, fires, general internet or communication outages, or governmental or judicial decisions.
In the event of force majeure, the Company shall have the right to suspend, restrict, or postpone the provision of services without incurring any liability for compensation.
12 – Internet Connectivity and Operating Requirements
12.1 The Client bears full responsibility for providing a continuous and effective internet connection to ensure proper system functionality.
12.2 The platform provides a limited offline emergency mode at points of sale to allow continued sales operations during internet outages; however, internet connectivity remains a fundamental requirement for full system functionality.
The Company shall not be held liable for any losses or malfunctions arising from internet outages on the Client’s side.
13 – Limitation of Liability for Goods and Services
13.1 The Company shall not bear any legal or compensatory liability regarding the nature, specifications, content, or legality of any products or medicines sold or purchased through the platform.
13.2 The use of the platform for the sale or purchase of narcotics, controlled medicines, expired products, or any products in violation of applicable laws and regulations is strictly prohibited.
Any breach of this clause entitles the Company to suspend or immediately terminate the Client’s account and take all necessary legal actions.
14 – Data Usage
14.1 The Company shall have the right to collect, use, and analyze data resulting from the use of the platform, including sales, purchases, and inventory movement data, for the purposes of service enhancement, technical development, research, and statistical analysis.
14.2 The Company undertakes not to disclose pharmacy names or any directly identifying client data when using such data, except as required by law.
By using the platform, the Client expressly consents to the Company’s processing of its data as outlined above.
15 – Taxes and Invoicing
15.1 The Company may issue invoices to its clients in the United States or any other country in accordance with applicable local tax regulations.
15.2 The Client shall bear sole responsibility for any additional obligations or taxes imposed by the local laws of their country of residence.
15.3 In case of non-compliance with tax obligations, the Company shall not be held liable for any resulting legal or financial consequences.
16 – Third-Party Disputes
16.1 The Company acts solely as a technological intermediary and assumes no obligations or liabilities for any disputes arising between pharmacies, between pharmacies and distributors, or between any other parties using the platform.
16.2 The Client acknowledges that all commercial transactions conducted through the platform are undertaken at their sole responsibility, and they shall bear all resulting legal or financial consequences.
17 – Governing Law and Jurisdiction
17.1 This Agreement shall be governed by and construed in accordance with the laws in force in the Hashemite Kingdom of Jordan.
17.2 The courts of Amman (Palace of Justice) shall have exclusive jurisdiction to hear and decide any dispute or claim arising out of or in connection with this Agreement.
18 – AI Features & Consent
18.1 Some features of Pulse may be powered by artificial intelligence or machine learning technologies.
By using these features, the Client consents to the processing of their data for prediction, optimization, and automation purposes.
These AI tools are assistive and not intended to replace professional or regulatory judgment.
18.2 Demo Environment Disclaimer
During the trial period, Clients may interact with a demo environment containing simulated or placeholder data.
The Company disclaims any responsibility for actions or decisions based on such data.
Clients are solely responsible for uploading and verifying their actual business data when transitioning to a live account.
18.3 User Behavior & Misuse
The Client agrees not to misuse the platform, including but not limited to:
accessing unauthorized areas, interfering with system operations, using automation tools to exploit features, or harassing other users.
Any abuse will result in immediate suspension or termination.
18.4 Support & Response Time Limits
The Company shall provide technical and operational support through designated channels.
Response times may vary depending on the issue and subscription tier.
The Company does not guarantee 24/7 or real-time support unless explicitly stated in the subscription agreement.
18.5 Change of Terms
The Company reserves the right to update these Terms & Conditions at any time.
Clients will be notified of material changes via in-app notice or email.
Continued use of the platform after such updates constitutes acceptance of the new terms.
19 – Privacy & Data Protection Policy
19.1 The Company is committed to protecting the privacy and confidentiality of users’ personal data and processes such data in accordance with applicable laws and this Privacy & Data Protection Policy.
19.2 By using the Platform, creating an account, or subscribing to any service, the user expressly consents to the collection, processing, storage, and use of their personal data for operational, contractual, legal, and security purposes, including but not limited to account management, billing, service provision, fraud prevention, and compliance with legal obligations.
19.3 The Company may collect and process personal data such as name, contact details, account information, transaction history, IP address, device and usage data, cookies, and any information voluntarily provided by the user. Financial and payment-related data is processed through secure third-party payment service providers, and the Company does not store full credit card details on its servers.
19.4 The Company may share personal data with trusted third-party service providers, including payment processors, cloud hosting providers, technical support providers, shipping or communication service providers, strictly to the extent necessary to provide the services, provided that such parties are contractually bound to maintain appropriate data protection and confidentiality standards.
19.5 The Platform may use cookies, tracking technologies, and similar tools to enhance user experience, analyze usage patterns, improve services, and support security functions. Users may manage or disable cookies through their browser settings; however, certain features of the Platform may be affected as a result.
19.6 The Company implements reasonable administrative, technical, and organizational security measures, including encryption and access controls, to protect personal data. However, the user acknowledges that no method of data transmission or storage over the internet is completely secure, and the Company does not guarantee absolute security of personal data.
19.7 The Company shall not be liable for any loss, damage, or unauthorized access to personal data resulting from factors beyond its reasonable control, including but not limited to cyberattacks, system failures, third-party service failures, cross-border data transfers, or user negligence, to the maximum extent permitted by applicable law.
19.8 The Company reserves the right to retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, enforce agreements, or protect the Company’s legitimate business interests.
19.9 Users may access, update, or request correction of their personal data through their account settings or by contacting customer support. The Company may retain certain data where required by law or for legitimate business, compliance, or security purposes.
19.10 The Company may process or store personal data outside the user’s country of residence where the Company or its service providers operate, subject to appropriate data protection safeguards.
19.11 The Company may disclose personal data where required by applicable law, court order, regulatory authority, or governmental request, or where such disclosure is necessary to protect the Company’s rights, property, users, or the public.
19.12 The Company reserves the right to amend or update this Privacy & Data Protection Policy at any time. Continued use of the Platform following the publication of any amendments constitutes the user’s acceptance of the updated policy.
19.13 This Privacy & Data Protection Policy forms an integral and inseparable part of the Platform’s Terms and Conditions.
